Does my Cat really need to be groomed?
Yes. Regular grooming helps prevent matting, reduces shedding and hairballs, keeps the skin and coat healthy and allows us to monitor your Cat’s overall condition.
How often should my Cat be groomed?
Most Cats benefit from grooming every 4-8 weeks, depending on their breed, coat type, age and lifestyle. We will recommend a schedule tailored to your Cat during check-out.
Do you sedate Cats?
No. We do not sedate Cats for grooming. We use gentle, low-stress handling techniques and work at your Cat’s pace wherever possible. If a Cat requires sedation to be groomed, a referral to the Veterinary Clinic will be supplied.
What if my Cat becomes stressed during their groom?
Your Cat’s wellbeing is our highest priority. Every Cat is continuously monitored throughout their grooming appointment for signs of stress, fatigues or discomfort.
If a Cat displays signs of significant stress that could compromise their welfare, we will stop the groom and contact you immediately to pick up your Cat.
In these situations, we may recommend discussing medication-assisted grooming with your Veterinarian or sedation-assisted grooming as this can sometimes be the safest option for your Cat.
Do you groom aggressive Cats?
Every Cat is assessed as an individual. In many cases, what appears to be aggression is actually fear, anxiety or discomfort and with calm, patient handling, many Cats can be groomed.
However, in the event where a Cat shows aggression and cannot be safely groomed, we will refer you to the Veterinary Clinic for help in deciding what is the best course of action for your Cat.
What if my Cat has fleas?
Due to the high number of Cats groomed at House of Mikoda, we are a flea-free salon. We highly recommend using a flea preventative and treatment at home if your Cat has an infestation.
7 days after the treatment, we encourage you to book an appointment for a thorough groom to remove flea dirt and dander.
Do I need to stay during the appointment?
No. Most Cats settle better without their owners present. We will contact you as soon as your Cat is ready for collection.
How long do appointments take?
Appointment times vary depending on your Cat’s coat. temperament and the service required. Usually we advise 2 hours per appointment, however we will provide you with an estimated timeframe when you book.
How do I book an appointment?
Bookings can be made through email, or by contacting us directly on Facebook or Instagram. If you’re unsure of which service to choose, we are happy to help.
What happens if I need to cancel?
We kindly ask for atleast 24 hours notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a fee.
What is your Refund Policy for Boutique Items?
Refunds will not be provided due to change of mind or wrong size. Items that may have been damaged due to misuse, normal wear and tear or accident will not be considered faulty. House of Mikoda has the right to refuse a refund under these circumstances.